Technology needs looking after long after the project ends. Managed Technology Services keeps your digital environment healthy, from infrastructure and applications to integrations and the platforms we deliver, under one agreement with one team.
Where it helps
- A small IT team stretched across too many systems
- Several suppliers, each responsible for one piece and none for the whole
- Problems that are fixed but keep coming back
- Systems from past projects that nobody maintains
What we deliver
- Monitoring. Health and performance checks across infrastructure, applications and integrations.
- Support and troubleshooting. A clear route to report issues, with response times set in your agreement.
- Maintenance. Updates, patches, backups and capacity changes on a planned schedule.
- Continuous improvement. Regular reviews of incidents and performance, with fixes for the root causes.
How an engagement runs
- Assess. We review your environment, current suppliers and support needs, and agree service levels.
- Build. We document the environment, set up monitoring and prepare runbooks.
- Integrate. We connect to your ticketing tools and take over support in agreed stages.
- Run. We manage the environment day to day and meet with you regularly to review performance.
What changes for your team
- One team accountable for the whole environment
- Recurring problems are fixed at the cause
- Your people focus on the business, not on keeping systems running