A cloud environment needs daily attention: patches, backups, capacity and the alerts that arrive at the wrong time. Cloud Operations Management hands that work to one team that watches your environment continuously and keeps it running well.
Where it helps
- Internal teams pulled away from product work to keep servers running
- Alerts that go unanswered or reach the wrong person
- Cloud bills that grow without anyone reviewing them
- Patching and backups done when someone remembers
What we deliver
- Monitoring and alerting. Health, performance and security monitoring with clear escalation paths.
- Administration. Patching, backups, access changes and routine maintenance on an agreed schedule.
- Performance tuning. Regular reviews of load, response times and bottlenecks, with fixes applied.
- Cost and capacity management. Monthly reporting on spend and usage, and changes to keep both in line.
How an engagement runs
- Assess. We review your environment, your current runbooks and the service levels you need.
- Build. We set up monitoring, alerting and the runbooks we will work from.
- Integrate. We connect to your ticketing and communication tools and agree escalation with your team.
- Run. We operate the environment day to day and report on performance, incidents and costs.
What changes for your team
- Your engineers spend their time on product work instead of maintenance
- Incidents are handled by people who know your environment
- Monthly reports show what happened and what it cost